We offer an end-to-end partnership to support businesses to transform from siloed processes to consistent, automated and seamless omnichannel journeys. We drive this change through actionable and relevant customer insight, across all channels, to empower our clients to maximise what’s relevant for their customers, anticipate their needs and proactively deliver solutions in order to develop a personal and connected relationship.
+40%
Customer satisfaction
+20%
Revenue per visit
+30%
Customer life time
+60%
Conversion rate
We are a specialist consulting practice that operates at the intersection of business and technology change. We discover what’s possible for the client’s unique maturity model, design tailored solutions and drive the change to modernise and accelerate business outcomes that increase market share and valuation.
With a network of leading industry practitioners and specialised management consultants, we strive to exceed expectations and deliver exceptional value. From discovering what’s possible to actioning the change, we pride ourselves on being hands-on problem solvers and acting with highest integrity to put our customer's needs first and earn the positioning of becoming the trusted partner.
The world's most-successful brands develop a personal and connected relationship with their customers, to a point of creating loyal fans. Actionable and relevant customer insight, across all channels, is the new currency.
We understand that our clients need to balance performing today whilst working on transforming the future. Integrity, transparency, flexibility and excellence guide our practice to drive to value early. We work alongside our clients, acting as an extension of the team, to discover what's possible and drive the change as and end-to-end solution.
“We had a really great Delivery Partner in Lavabeam. I really trusted them, they provided us with Vodafone resources and they drove that adaptability and worked to make this successful for our client, for us and themselves.”
- Jon Donovan,
Principal Manager, Digital Marketing,
Vodafone Group
“During my time at Eircom, Suvash and his Team helped us to optimise our Contact Centres and set up a complete new facility for Sales in record time."
- Neil Cushen,
Head of Consumer Sales,
Eircom
“The Lavabeam team were industry specialists, anticipated our needs and delivered exceptional value within a very short time. The team never failed to go above and beyond for us and were an absolute pleasure to work with."
- Fadwa Elkosairy,
Director of Sales & Customer Care, Vodafone Oman
