Actionable and relevant customer insight, across all channels, is the new currency
Our approach can be boiled down to three simple principles: insights, action and automation.
We discover what’s possible and drive the change.
At the centre of all that we do is the idea that deep connections accelerate business outcomes.
From siloed processes to a consistent and seamless omnichannel journey, in order to drive business outcomes our work focuses on empowering our clients to maximise what’s relevant for the customer and build brand affinity.
Connected. Relevant. Personalised. Contextual.
+40%
Customer satisfaction
+30%
Customer life time
+20%
Revenue per visit
+60%
Conversion rate
“We had a really great Delivery Partner in Lavabeam. I really trusted them, they provided us with Vodafone resources and they drove that adaptability and worked to make this successful for our client, for us and themselves.”
“During my time at Eircom, Suvash and his Team helped us to optimise our Contact Centres and set up a complete new facility for Sales in record time."
“The Lavabeam team were industry specialists, anticipated our needs and delivered exceptional value within a very short time. The team never failed to go above and beyond for us and were an absolute pleasure to work with."
- Jon Donovan,
Principal Manager, Digital Marketing,
Vodafone Group
- Neil Cushen,
Head of Consumer Sales,
Eircom
- Fadwa Elkosairy,
Director of Sales & Customer Care, Vodafone Oman
