We offer an end-to-end partnership to support businesses to transform from siloed processes to consistent, automated and seamless omnichannel journeys. We drive this change through actionable and relevant customer insight, across all channels, to empower our clients to maximise what’s relevant for their customers, anticipate their needs and proactively deliver solutions in order to develop a personal and connected relationship.
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We are a specialist consulting practice that operates at the intersection of business and technology change. We discover what’s possible for the client’s unique maturity model, design tailored solutions and drive the change to modernise and accelerate business outcomes that increase market share and valuation.
The world's most-successful brands develop a personal and connected relationship with their customers, to a point of creating loyal fans. Actionable and relevant customer insight, across all channels, is the new currency.
- Jon Donovan,
Principal Manager, Digital Marketing,
“During my time at Eircom, Suvash and his Team helped us to optimise our Contact Centres and set up a complete new facility for Sales in record time."
- Neil Cushen,
Head of Consumer Sales,
“The Lavabeam team were industry specialists, anticipated our needs and delivered exceptional value within a very short time. The team never failed to go above and beyond for us and were an absolute pleasure to work with."
- Fadwa Elkosairy,
Director of Sales & Customer Care, Vodafone Oman