It's a challenge for the Customer Experience industry to keep up with the ever-increasing customer demands and rapidly evolving CX technologies as well as the Brands to create an emotional connection with the Customer.
A quick look at the present and futuristic models clearly shows that mastering Customer Experience will be pivotal; as Digital technologies transform the CX industry by offering automation, BoTs and on-demand engagement.
“We had a really great Delivery Partner in Lavabeam. I really trusted them, they provided us with Vodafone resources and they drove that adaptability and worked to make this successful for our client, for us and themselves.”
- Jon Donovan,
Principal Manager, Digital Marketing,
Vodafone Group
“During my time at Eircom, Suvash and his Team helped us to optimise our Contact Centres and set up a complete new facility for Sales in record time."
- Neil Cushen,
Head of Consumer Sales,
Eircom
“The Lavabeam team were industry specialists, anticipated our needs and delivered exceptional value within a very short time. The team never failed to go above and beyond for us and were an absolute pleasure to work with."
- Fadwa Elkosairy,
Director of Sales & Customer Care, Vodafone Oman
Gartner’s hype cycle for customer service and customer engagement (Oct 2019) predicts that in the next 2-5 years, artificial intelligence (AI) will account for delivering over 25% of operational efficiency and over 70% of customer interactions will be self-service driven.
They have codified their guidance to deliver an exceptional customer experience in the form of four pillars.
These pillars have long been part of LavaBeam’s customer service repertoire derived from its experience of helping businesses find the right balance between technology, process and investment for delivering outstanding customer engagement outcomes.
HOW CAN LAVABEAM HELP TO DEVELOP A STEP CHANGE IN YOUR PERFORMANCE RESULTS?
While there are a number of best-of-breed products, including but not limited to, Salesforce, Genesys, Pegasystems, Zendesk, Talkdesk, Verint, 8x8 and ServiceNow that can serve these four pillars, there is no one comprehensive solution that can work across each pillar holistically.
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BEST OF BREED SOLUTIONS
Deep expertise or proven functionality in one or more pillars but do not provide a holistic customer experience solution, as industry observers reckon.
Fitment and integration with the rest of martech stack is neither guaranteed nor efficient due to unavoidable architectural gaps. Thus, limitations on possible insights into CX journeys.
Continued technology investment, disjointed user experiences and overall higher TCO.
Higher probability of technology redundancy due to potential convergence of CX industry in a not so distant future.
LAVABEAM
Provides a comprehensive framework and model tying up strategic, functional and operational elements across all pillars of CX.
Connected, customised & intelligent customer experience is the driving force for any product recommendation or custom development undertaken by Lavabeam.
Prioritised spend, agile product discovery and outcome driven poc build ensure reduced TCO.
Ready Lavabeam accelerators and deep solutioning experience across all 4 CX pillars; positions Lavabeam as your preferred CCaaS provider
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